Start with these checks
- Update EverPieces and iOS to the latest supported version.
- Confirm the device has free storage and restart the app.
- Check Camera, Photos, and Notifications in iOS Settings.
- For World purchase or restore issues, confirm the active Apple Account used for the purchase.
- Never send a private build photo unless support explicitly needs it and provides an approved secure method.
Popular topics
Camera and photos
A build photo is optional. If camera access is off, finish without a photo or choose a build image from the system picker. Original photos stay in app-private device storage by default.
Sign in with Apple
Local play and Guest World commerce do not require an EverPieces account. Sign in is used for cloud progress and sync, AI art and the private AI gallery, the repeatable AI Creations allowance, account controls, and activating account-bound World benefits.
Purchases and restore
Worlds are one-time App Store purchases. Purchase or restore as a Guest with the correct Apple Account; no EverPieces account is required. Open Purchases and choose Restore Purchases. Restored access depends on Apple's verified transaction record.
Notifications
Build reminders are optional local notifications. Change or disable them in EverPieces Settings or your device notification settings.
Delete an account
Open Settings, choose Account, then Delete Account. The app explains server deletion, local-device erasure, saved/shared copies, and any minimal commerce records before confirmation.
AI photo features
AI art is optional. It requires a signed-in adult, responsible-adult affirmation, and a separate choice naming Google Gemini before a temporary photo copy is uploaded. The original stays on the device.
Contact us
Email: support@everpieces.com. Please include the app version, iOS version, device model, what you expected, and what happened. Do not attach photos containing people or private information.
For a privacy request, put “Privacy request” in the subject. For a payment charged by Apple, Apple may need to handle the billing or refund request; we can still help diagnose access and restore status.
Privacy and terms
Read the Privacy Policy for data and deletion details, or the Terms of Use for purchases, safe play, and service rules.